This topic contains 1 reply, has 2 voices, and was last updated by  Kharis Sulistiyono 3 years, 8 months ago.

Video Player not working properly on iphone iOs 9.1

  • Hello,

    First off , The video functions properly in desktop browser. But not chrome/safari on a iPhone.

    When a mobile user presses the “play” icon on a video of my website , it does not play the video. Can you troubleshoot the issue? I have spent several hours trying to nail it down and cant seem to find it.


    Hello there,

    My apologize for delayed respond.

    I’m afraid it is not considered as an issue. It behaves as the way it is on mobile.

    Here is the official video slider demo of Masterslider. It also doesn’t play the video automatically.

    Here is the reason why.

    In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and autoplay are disabled. No data is loaded until the user initiates it.

    Quoted from the official Apple developer documentation.

    I hope this clarifies things a bit.


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